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Warranty

IMPORTANT! PLEASE READ PRIOR TO INSTALLATION. Prior to installation, it is important to unpackage and inspect your products to ensure no damage has occurred in transit and that the product IS CORRECT. If damage has occurred, or a visible defect exists, do not proceed with the installation. No claims for damages/defects will be recognized after installation.

STELLAR BATHWARE PTY LTD RECOMMENDS:

  • You carefully inspect your new product(s) on receipt and before installation for any visible issues, 

  • Ensure the product(s) is stored carefully in its original packaging until installation,

  • For plumbing fixtures, ensure it is installed by a licensed plumber as this is a condition of its warranty,

  • For tapware, ensure the installing plumber flushes the water lines clean before installation so the mixer cartridge is not damaged by any debris in the water supply (as damage is not covered by its warranty). If your product requires maintenance or servicing please contact your plumber (preferably the installing plumber).  Most problems are caused by high pressure (500+ kPa) or contaminated water supply (such as foreign materials in the water lines). 

  • For mains-wired electrical products, ensure it is installed by a licensed electrician as this is a condition of its warranty. 

  • That you follow the product's care instructions closely and contact Stellar Bathware customer service if you have any maintenance or care enquiries or concerns. 

Belbagno 

We will rectify free of charge for parts within these periods, any fault due to a defect in materials appearing within the applicable warranty period subject to the conditions set out below.

Claims for BelBagno products which were installed and used according to installation instructions and by a licensed plumber (electrician for LED mirrors and cabinets) only are accepted.

 

Australian Consumer Law Guarantee

“Our goods come with guarantees that cannot be excluded in the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

To the fullest extent permitted by law, BelBagno Australia excludes all liability for damage or injury to any person, damage to any property, and any indirect consequential or other loss or damage. BelBagno Australia will not be liable to bear the expense of claiming the warranty (i.e. time off work, postage, etc).

HOW TO MAKE A WARRANTY CLAIM

For all warranty queries customers are to contact the branch where the product was purchased. These details can be found on your purchase invoice.

1. In all cases customers must provide an original purchase receipt (a copy will not be accepted) as a PROOF OF PURCHASE, and installer’s details including ‘license’ number and confirmation of the water pressure if the warranty claim is in relation to the cistern internals. Without this information we will be unable to process the warranty claim.

2. Provide details of the model, finish and nature of the problem to enable the identification and rectification of any fault.

3. Provide detailed photos of the defect.

4. We will then assess your claim to determine the nature of the issue, and whether you are entitled to a replacement under the warranty.

Submit the warranty form on our website.

Please do not bring the item back to us as we will not replace it without the warranty claim.

You will be required to leave the product in place until we contact you with further instructions or details as warranty is void if the item is uninstalled without the manufacturer’s permission. We will get back to you within3 business days to solve your matter.

Claims for damage made a week after receiving the items will not be accepted.Claims made for charges other than the item will not be accepted, including plumbing charges and postage fee.


WARRANTY CONDITIONS (FOR MORE DETAILS PLEASE SEE THE INSTALLATION INSTRUCTIONS)

THE FOLLOWING IS NOT COVERED BY OUR WARRANTY:
Improper functioning of product due to incorrect installation.
Damage due to incorrect installation.
Damage due to accident.
Damage due to secondary transit or handling Improper care and cleaning.
Alterations to original product Inappropriate use and/or abuse of item/vandalism.
Failure to use or maintain items in accordance with the manufacturer's recommendations.
Installations in public areas or high use areas.
Damage from third party equipment.
If the product is not installed by a licensed plumber all warranties are void.

FINISHES/SURFACES
- Toilet pans shall not be installed on a sand and cement mix in which case the warranty will be void
- Furniture surfaces are for use in normal bathroom conditions including adequate ventilation, removal of excessive surface water and proper sealing of any cracks in order to prevent water penetration.
- Waste is not to be over tightened to avoid stress on basin or top (recommendation for waste to be HAND tight only, silicone sealed).
- Acrylic baths and shower tray products need to be inspected by the purchaser for scratches and/or cracks prior to installation, no warranty is offered post-installation.
- Doors and drawers have to be adjusted if required as there may have been some movement during transportation and installation.
- BelBagno Design vanity cabinets, shaving cabinets and side cabinets are manufactured from Moisture Resistant materials but are not waterproof. Care must be taken to dry spillages or leakage of water that may gain access to cabinetry. Accurate sealing of the cabinet and kickboard (where applicable) is vital for proper maintenance of the product and ensuring longevity.
- Under no circumstances should vanities and/or tops be tiled into the wall. BelBagno vanities and basin/tops must be fitted to finished/completed wall coverings. The BelBagno Warranty does not cover any vanity and/or top and/or basin that has been tiled ‘into’ a wall i.e., fitting or fixing a vanity to a wall and tiling around it, and/or tiling down and/or around the vanity and top/basin.
- BelBagno Design mirrors/ mirrored cabinets.
– It is the responsibility of the purchaser to ensure the product is installed and maintained appropriately. Care should be taken to avoid contacting mirror edges with any liquid.

MIRRORED LED SHAVING CABINETS: RECOMMENDED MINIMUM DISTANCE TO THE WALL FROM THE SENSOR SHOULD BE 30 CM.

CISTERN MECHANISMS
The maximum working pressure is 500kpa (as Australian Standards). Water pressure over this or poor water quality will void the warranty. Please Note: 95% of warranty claims associated with cistern internals are due to high water pressure and/or poor water quality, or incorrect adjustment of inlet and/or outlet value or not checking for water tightness of inlet/outlet value at installation. All Geberit and BelBagno

TOILET SEATS
Seat covers are not designed for standing on. The seat may become loose with time and through use – this is normal and needs simple ongoing maintenance and will not be considered a warranty issue.
This warranty is for normal domestic and commercial use only and excludes any defect or injury caused by or resulting from misuse, abuse or neglect, accidental damage, improper installation or other alterations or modifications which affect the reliability or performance of the unit not attributable to faulty manufacture. This warranty does not cover defects or injury caused by or resulting from poor installation or installation outside of National or Regional government standards. All our seats come with 12 months warranty.

Oliveri 

Kitchen Sink Warranty Details

All Oliveri sinks are provided with a Lifetime Manufacturer’s Warranty that complies with the Competition and Consumer Act (2010) in Australia (http://www.accc.gov.au/). This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults.

Oliveri sinks are warranted to be:

  • of merchantable quality—that is, goods need to reach a basic level of quality given the price of the goods and any description that is provided with the goods
  • fit for the purpose or job that the consumer described to you or that are self-evident
  • match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging are free from defects and faults.

This also means that Oliveri:

  • have the right to ask for proof of purchase from the consumer, for example, a receipt or credit record.

Oliveri are also not obliged to provide a refund, credit or exchange if a consumer has:

  • changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour
  • found they can buy the same or similar goods elsewhere for a cheaper price
  • examined goods before buying them and should have seen any fault at that time
  • had a defect drawn to their attention before they purchased goods, for example, when goods are clearly labelled as seconds or faulty. Oliveri will rectify any genuine manufacturing fault found with any Oliveri sink during normal domestic use.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 Kitchen Tapware Warranty Details

Different warranty periods apply to different Oliveri tapware, refer to the product specification sheet to confirm which warranty period applies to each model.

All tapware purchased prior to August 2011 is subject to a 12 month parts and labour plus an additional 4 year cartridge (parts only) warranty. Note: Fitting spout-attached devices to Oliveri mixers may void warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This warranty does not cover scratching or normal wear and tear, as these are not manufacturing faults, and may be voided if the product is misused or not installed in accordance with individual installation instructions.

Oliveri Solutions reserves the right to provide a consumer with minor components (eg.-handles, aerators, buttons, dress rings and washers) as parts only to rectify a defect.

Excessive pressure above 600kpa may damage tapware and void the warranty unless Pressure Limiting valves are correctly installed by the consumer. The warranty may also be void if contamination is found in water lines. Fitting spout-attached devices to Oliveri mixers may void the warranty. The storage of chlorine or commercial based cleaning products in cupboard space under the sink may void warranty.

10 Year Warranty

This warranty is in addition to other consumer rights under Australian law set out in the Competition and Consumer Act 2010 (Act) which includes prescribed requirements for warranties against defects, which are set out in regulation 90 of the Competition and Consumer Regulations 2010.

Oliveri tapware is warranted to be free from manufacturing defects for a period of 10 years: 5 years only (parts & labour) plus an additional 5 years on the cartridge (parts only), when used in a domestic situation. Tapware cartridges sent directly to the consumer are covered by a 5 year warranty.

This means that your Oliveri tapware is warranted to be:

(a) of acceptable quality – that is, the goods are free from defects and faults and will be of a basic level of quality given the nature and price of the goods and any statement about or description of the goods;

(b) fit for the purpose or job described by the consumer or that are self-evident;

(c) match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging;

(d) ensure facilities for repair and spare parts are reasonably available for a reasonable period after supply; and

(e) comply with any express warranty given or made in relation to the goods.

Oliveri Solutions has the right to ask for proof of purchase from the consumer, for example, a receipt, tax invoice or credit record.

Oliveri Solutions is not obliged to provide a refund, credit or exchange if a consumer has:

(a) changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour;

(b) found they can buy the same or similar goods elsewhere for a cheaper price;

(c) examined goods before buying them and should have seen any fault at that time; or

(d) had a defect drawn to their attention before they purchased the goods, for example when goods are clearly labelled as seconds or faulty.


15 Year Warranty

This warranty is in addition to other consumer rights under Australian law set out in the Competition and Consumer Act 2010 (Act) which includes prescribed requirements for warranties against defects, which are set out in regulation 90 of the Competition and Consumer Regulations 2010.

Oliveri tapware is warranted to be free from manufacturing defects for a period of 15 years: 5 years only (parts & labour) plus an additional 10 years on the cartridge (parts only), when used in a domestic situation. Tapware cartridges sent directly to the consumer are covered by a 5 year warranty.

This means that your Oliveri tapware is warranted to be:

(a) of acceptable quality – that is, the goods are free from defects and faults and will be of a basic level of quality given the nature and price of the goods and any statement about or description of the goods;

(b) fit for the purpose or job described by the consumer or that are self-evident;

(c) match any description or sample given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging;

(d) ensure facilities for repair and spare parts are reasonably available for a reasonable period after supply; and

(e) comply with any express warranty given or made in relation to the goods.

Oliveri Solutions has the right to ask for proof of purchase from the consumer, for example, a receipt, tax invoice or credit record.

Oliveri Solutions is not obliged to provide a refund, credit or exchange if a consumer has:

(a) changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour;

(b) found they can buy the same or similar goods elsewhere for a cheaper price;

(c) examined goods before buying them and should have seen any fault at that time; or

(d) had a defect drawn to their attention before they purchased the goods, for example when goods are clearly labelled as seconds or faulty.

Hansgrohe Warranty

If a warranty service call finds that the mixer tap is not at fault, T2 Services Pty Ltd reserves the right to pass on any callout fee to the householder.

Hansgrohe Germany is fully convinced of the exceptional quality of Hansgrohe products. For this reason, Hansgrohe, together with its local subsidiary in Oceania, grants 15 years special domestic warranty under the terms and conditions as stated below on every product sold.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law or other respective national legislation. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the warranties implied by the Consumer Guarantees Act 1993 and The Trade Practices (Australian Consumer Law) Amendment Regulations 2010 (No. 1) all Hansgrohe products used for domestic purposes and purchased after August 1st 2010, have the following special extended warranties:

Domestic Warranty 15 Years First 10 Years: Under special extended warranty: All products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault, Hansgrohe will - at its discretion – either rectify any defect or fault by repairing or replacing the product or part, including meeting labour costs, as required and any associated packaging or freight charges.

11 Years - 15 Years: Under special warranty: All surfaces, cartridges, head parts and thermo elements against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by providing a replacement product or part as appropriate but labour costs and any other costs including packaging or freight charges will be the customer’s responsibility. NB: Special and electronic mixers have only a 5 year warranty (battery excluded from warranty).

Commercial Warranty 10 Years Hansgrohe 10 Year Special Commercial Warranty: All Hansgrohe products used for commercial purposes and purchased after August 1st, 2010 have, subject to the conditions below, the following warranties, being additional to any warranties implied by the Consumer Guarantees Act 1993 and The Trade Practices (Australian Consumer Law) Amendment Regulations 2010 (No. 1)

First 5 Years - Commercial Special Warranty including Light Commercial Special Warranty: (Commercial is all use other than for normal residential domestic purposes, including use in non-business settings such as in public buildings, schools, and sports centers) relates to all products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by - at its discretion – repairing or replacing the product or part, including meeting labour costs and any associated packaging or freight charges.

6 Years - 10 Years - Light Commercial Special Warranty: (Light Commercial is Commercial use where the frequency of use is similar to residential domestic use e.g. private bathrooms in motels, hotels, retirement villages, hospitals), relates to all products and parts including hoses, chrome surfaces and replacement parts, against any manufacturing defect or design fault. Hansgrohe will rectify any defect or fault by providing a replacement product or part as appropriate but labour costs and any other costs including packaging or freight charges will be the customer’s responsibility.

NB: Special and electronic mixers have a 5 year warranty (battery excluded from warranty).

 

Filter System Warranty Details

Product Specifications: The unit must only be used for a portable water source and with cold water (with a temperature range between 2 and 38°C).

Oliveri Solutions warrants to you, the first person who has purchased and used the unit (“you”) that this unit is free from defects due to faulty material and workmanship in accordance with the conditions set out in this document. This warranty is provided to you in addition to your rights at law, including but not limited to your rights under the Trade Practices Act 1074 (Cth) and applicable legislation in your Australian State or Territory.

What this warranty covers:

This warranty covers defects due to faulty material and workmanship of the unit supplied to you:

  • For a period of 6 years from the date of purchase in respect of the entire unit, excluding the Replaceable Elements. The Replaceable Elements are consumable components and all parts of the unit which can be replaced including but not limited to the filter or water treatment cartridge if there is a defect in the filter or cartridge. This does not include the replacement of the filter or cartridge to extend the life of the filter or cartridge. The life of the filter cartridge is affected by water quality, usage and water pressure.The warranty only extends to the original purchaser of the unit.


What this warranty does not cover:

This warranty does not cover the unit or a Replaceable Element of the unit where:

  • The defect, fault or failure is attributable, or substantially attributable to misuse, abuse, accident, misapplication, neglect, freezing, oxidizing agents (including but not limited to chlorine, ozone, chloramines and other related components) or act of God;
  • The unit has been in conditions which do not conform to the recommended design guidelines or has been operated in a manner which is contrary to Oliveri Solutions’ printed instructions;
  • The unit has not been installed in accordance with Oliveri Solutions’ printed instructions and has not been installed in compliance with all applicable laws, regulations and industry standards;
  • The unit has not been used in accordance with the manufacturer’s instructions;
  • The unit does not meet the conditions for use described in the owners manual or performance data sheet for this unit
  • You use accessories or components which do not meet Oliveri Solutions' specifications as set out in the Owners Manual;
  • The defect,fault or failure is due to normal wear and tear;
  • The defect, fault or failure has occurred where the unit has been used reasonably or has reached its serviceable life;
  • The serial or model number label of the unit is removed or defaced;
  • The unit is serviced, modified, altered or repaired by an unauthorized or unqualified person;


How to make a claim under this warranty:

To make a claim under this warranty you must contact Oliveri Solutions within 21 days of the defect, fault or failure occurring. Oliveri Solutions' warranty contact number is 08 8348 6444. At the time of repair or replacement under your warranty claim you must provide to Oliveri Solutions:

  • Proof that you purchased the unit from an authorized retailer or dealer within the warranty time; and
  • A copy of a certificate which certifies that the unit was installed in compliance with our printed installation instructions and all applicable laws, regulations and industry standards. Oliveri Solutions will only pay for repair or replacement upon receipt of proof of your purchase showing the date of purchase.


Limitation of Liability of Oliveri Solutions under this warranty:

Where a warranty exists or is implied by law, Oliveri Solutions liability is limited (to the extent that it can be limited) to repair or replacement of the faulty Replaceable Element or the unit or an equivalent unit. Oliveri Solutions may, in its discretion, choose whether it shall repair or replace any unit or Replaceable Element or Oliveri Solutions may choose to pay to you the cost of replacing the Replaceable Element or the unit or the cost of having the unit repaired. To the extent permitted by law, Oliveri Solutions assumes no liability whatsoever and disclaims all liability for direct, indirect or consequential loss, or special, general or other damage or expense caused by or arising out of:

  • Any failure to install or use the unit in accordance with the Manufacturer’s Instructions, the Installation and Operating manual or Oliveri Solutions' printed instructions; or
  • The purpose for which you are purchasing the unit.

You acknowledge that the quality of water supplied and your water usage rate and influent water pressure may vary seasonally or over a period of time.
In addition to this water characteristics can differ if the unit is relocated or the environment changes.

You acknowledge that Oliveri Solutions does not know your requirements and cannot and does not warrant that the unit is fit for the purpose for which you intend to use the unit or is appropriate for the purpose for which you intend to use the unit. Oliveri Solutions does not authorize others to assume any obligation on its behalf even if you inform them of the purpose for which you intend to use this unit.

WARNING Oliveri Solutions does not recommend making alterations to your existing plumbing to accommodate this filter system. If you wish to modify existing plumbing you must comply with AS 3500 and use a licensed plumber. Where internal water pressure exceeds 860 kPa a Watermark approved Pressure Limiting Valve must be installed prior to the filter system.

WARNING The contaminants or other substances removed or reduced by this water treatment system are not necessarily in your water supply. Do not use with water that is microbiologically unsafe or of an unknown quality without disinfection before or after the system.

IMPORTANT This filter is designed to be used with mains/city water supplies.

CAUTION Safely isolate the water supply prior to installing the filter system to avoid injury and property damage.

Accordingly, you may find that with new kitchen tapware the braided flex hose supplied with the new kitchen tap has a rubber internal. This rubber internal may, in some instances, cause taste and odour issues when the filtered water first comes into contact with the hose.

Should this occur then flush the filtered water through the hose over a period of time to remove taste and odour issues.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have all the goods repaired or replaced if the good fails to be of acceptable quality and the failure does not amount to a major failure.

Further warranty details specific to each filter product can be found in the Owner's Manual provided in the kit or on the filter product page under the 'Downloads' tab.

 

Kitchen Accessory Warranty Details

All Oliveri kitchen accessories are provided with a 12 month warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

Bathroom Tapware Warranty Details

Oliveri bathroom tapware is warranted to be free from manufacturing defects for a period of 15 years: 15 years cartridge; 10 years body; 5 years seals, tails, fittings, aerators; 1 year finish and labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied. Note: Fitting spout-attached devices, including water filters, to this mixer will void the warranty.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
  

Vanity Basin Warranty Details

Oliveri bathroom basins are warranted to be free from manufacturing defects for a period of 10 years: 10 years replacement products;  1 year parts and labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
 

Bath Tub Warranty Details

Oliveri bath tubs are warranted to be free from manufacturing defects for a period of 10 years: 10 years bath shell; 1 year labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 
 

Showers Warranty Details

Oliveri showers (chrome) are warranted to be free from manufacturing defects for a period of 15 years: 15 years main body;  2 years shower head, shower arm, plastic hand piece, hose, seals, o’rings; 1 year finish and labour, when used in a domestic situation.

Oliveri showers (matte black and brushed nickel) are warranted to be free from manufacturing defects for a period of 3 years: 3 years main body;  2 years shower head, shower arm, plastic hand piece, hose, seals, o’rings; 1 year finish and labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Toilet Warranty Details

Oliveri toilet suites are warranted to be free from manufacturing defects for a period of 10 years: 10 years vitreous china cistern and pan replacement of products;  2 years valves, fittings and seat; 1 year seals and labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Bathroom Accessory Warranty Details

Oliveri bathroom accessories are warranted to be free from manufacturing defects for a period of 7 years: 7 years parts; 1 year labour, when used in a domestic situation.

This warranty does not cover against normal wear and will be voided if the product is misused or not installed in accordance with the instructions supplied.

In the event this product is rendered obsolete and a replacement is required, Oliveri Solutions reserves the right to supply a product of equal substitution at their discretion.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

Aguzzo, Vale, Moku & Swedia

Aguzzo, Vale, Moku & Swedia are specialist brand members of the Vanguard Design Group Pty Ltd, A.C.N.104 411 314 (weusourVanguard or Aguzzo). Purchasing a new Aguzzo, Vale or Moku product comes with this comprehensive warranty. Aguzzo, Vale, Moku & Swedia can also supply some replacement parts for maintenance requirements.

WARRANTY

Please read this Warranty Policy (the Warranty or Warranty Policy) carefully to ensure that the purchaser (you or the Purchaser) is fully aware of their rights and obligations when seeking to claim under a warranty or receive a refund or replacement for products purchased (Products).  By completing and submitting an order to purchase Products from us, you agree to be bound by these Warranty Policy terms which is an agreement between Vanguard and you.  Any variation of the Warranty Policy must be in writing and signed by an authorised representative of Vanguard.

We reserve the right to amend the Warranty Policy at any time.

DOMESTIC USE WARRANTY

This warranty applies only to domestic residential installation. Under this Warranty, for the relevant period stated for the product from the date of original purchase, if the Product or its part is found upon inspection by a Vanguard authorised representative to be defective in construction, materials, composition or assembly it will be repaired or exchanged with the same or an equivalent product or part at no charge to the Purchaser. 

 

      • SWEDIA Tapware - 15 years for body of faucet, 4 years for cartridge, 12 months for other replaceable parts
      • SWEDIA Sinkware - Lifetime for sink body, 12 months for other replaceable parts
      • AGUZZO Tapware - 5 years for body of faucet, 3 years for cartridge, 12 months for other replaceable parts
      • AGUZZO Standard Sinkware - 5 years for sink body, 12 months for other replaceable parts
      • AGUZZO Premio Sinkware - Lifetime for sink body, 12 months for other replaceable parts
      • AGUZZO Bathware - 5 years for manufacturing faults
      • VALE Tapware - 5 years for body of faucet, 3 years for cartridge, 12 months for other replaceable parts
      • VALE Bathware - 5 years for manufacturing faults
      • MOKU Basins - 5 years for manufacturing faults

COMMERCIAL USE WARRANTY

This warranty applies to all installations other than for domestic residential purposes (Commercial Warranty).    Under this warranty for a period of 12 months from the date of purchase if the Product is found by a Vanguard authorised representative to present manufacturing faults or defects in the body or spare parts of the Product then it will be repaired or replaced at no charge to the Purchaser.

WARRANTY CONDITIONS

The Warranty will apply only if all the following conditions are satisfied:

  • For installed tapware, evidence provided that they were fully installed by a qualified and licensed plumber, the water supply lines were flushed clean prior to installation, and isolating stop cocks and pressure limiting valves are installed to ensure the pressure is between 7.5psi and 75psi.
  • For installed mains-wired electrical products, evidence provided that they were fully installed by a qualified and licensed elecrtician, and that the installation was done in accordance with the product's installation instructions.
  • The failure is due to a fault in the manufacture of the product
  • Proof of purchase and the date of purchase is provided.
  • The claimant is the original purchaser of the Product.
  • The installation and handling of the product is done with due care and in accordance with the instructions provided and available on the Aguzzo website.
  • The claimed defect is reported by the Purchaser to Aguzzo or Vanguard within 5 business days of discovering the defect.

Any replaced items become Vanguard's property.

 

WARRANTY LIMITATIONS

The Warranty does not cover:

  • Faults, damage or loss caused by:
    • For tapware, impurities in the water supply and pipes (your installation plumber should flush water lines before installation),
    • For tapware, freezing or water temperature above 65 degrees Centigrade,
    • For tapware, water pressure above 75psi or below 7.5psi (your installation plumber should ensure pressure to the Product is within these limits),
    • Normal wear and tear, including of surfaces, and components such as sealing rings, non-return valves and membranes in tapware,
    • Changes to Product finishes such as wear-and-tear, scratches, stains, chips, dents, damage, gloss reduction, and other consequences of use,
    • Misuse, improper or abnormal use or application,
    • Failure to follow correct installation, normal operating, or proper care instructions for the Product,
    • Inadequate maintenance,
    • Chemical, abrasive, or electrical influences,
    • Installation in part or whole by a person who is not a qualified and licensed installer,
    • Installation in a facility or in a situation that is not fully compliant with Australian standards,
    • Installation that has not complied with Australian standards,
    • Repairs or tampering by unauthorised technicians,
    • The use of non-original spare parts,
    • Any modification to the Product,
    • Any damage, such as normal wear-and-tear, due to an accident, poor storage, dampness, liquid, fire, misuse, vandalism, or a corrosive environment,
  • The following issues, services and items:

    • Any slight imperfections in the finishes (such as brushed stainless steel brush marks) that should not be considered as faults but a typical characteristic of these crafted products,
    • Product assembly or disassembly charges, visits and calls of inspectors or specialised technicians, or product installation or extraction/removal where these services/items have not been agreed by Vanguard,
    • Costs borne by the customer due to the unavailability or non-use of the Product
    • Any other costs or loss of revenue due to the unavailability, inoperability or performance of the Product.

 

CLAIMING UNDER WARRANTY

In order to make a warranty claim you must notify Vanguard within 5 business days after your discovery of the defect.  In the event that you believe that you are entitled to make a claim under the Warranty for a Product, you must contact us via the contact details below. For warranty claims we will provide you with an online form to complete which will include the following required information:

  • Your full name and address;

  • The original order number;

  • The detailed reason for claiming under the Warranty; and

  • Any photos to support your claim.

In considering your entitlement to a repair, replacement or refund under a Warranty claim, we may require you to provide us with evidence to support your claim, including photographs. We may also require you to return the Product to us for inspection, deliver the Product to our nominated inspection centre or allow one of our representatives to inspect the Product.

To proceed with a claim under this  Warranty you will need to comply with directions of Vanguard staff in relation to assessing or troubleshooting any problem, or facilitating any repair or replacement under this Warranty Policy.  If we authorise a warranty claim you will be notified by email (Email Authorisation).  Vanguard reserves the right to replace or repair a Product or the defective component of the Product.

RETURNING PRODUCTS

You may be asked to return the Product or its defective component to a repair or distribution centre nominated by Vanguard.  Please follow the instructions of Vanguard in regards to packing and sending the Product to ensure the claim process is not delayed.  As items will remain you property whilst in transit we recommend you ensure there is shipping tracking available and there is appropriate transit insurance in place.

IF VANGUARD ELECTS NOT TO REPAIR OR REPLACE

If Vanguard determines not to repair or replace the Product, at its election, will either provide you with a credit to spend on the Aguzzo website or provide you with a refund of the purchase price of the Product including any GST.  Where possible, refunds will be executed through a reversal of the initial customer transaction, including the reversal of any store or promotion credits utilised in the order at our complete discretion. The customer will be provided with e-mail acknowledgement once the refund is paid. Vanguard accepts no responsibility for any delays in receipt of the refund due to payment gateway or financial institution processes.

WARRANTY UNDER AUSTRALIAN CONSUMER LAW

Vanguard goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to a compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

EXCLUSIONS

To the maximum extent permitted by law and subject to your rights under the Competition and Consumer Act 2010 (Cth) and similar legislation, you agree that we will not otherwise be liable to you in respect of any direct, special, incidental, indirect or consequential damages arising in connection with a Product. This clause will not be construed as excluding, qualifying or limiting your statutory rights or remedies where such exclusion, qualification or limitation would be prohibited by legislation.

 

Marquis

At Marquis we are committed to maintaining the highest standards in production methods and the quality of our furniture.

We offer a lifetime warranty on our hardware and we guarantee our product for life against any manufacturing fault that Marquis is responsible for. Some of our products or items used in production do have shorter warranty periods and they are listed below.

All vanities — lifetime warranty

Silestone tops — 25 years

Dekton tops — 15 years

Caesarstone tops — 10 years

Timber tops — 7 years

Symphony tops — 10 years

Marquis acrylic tops — lifetime

Monaco Grande tops — 10 years

All polymarble basins and tops — 2 years

All ceramic basins and tops — 2 years

All solid surface basins — 1 year

Mirrors and shaving cabinet doors — 1 year

LED strip — 3 years

Maxim Mirror — 3 years

Commercial use — all products 1 year

Marquis warranty applies to the Marquis range of vanities, mirrors, shaving cabinets, furniture and kitchens manufactured. In the unlikely event that you identify a defect in the product that is attributable to manufacturing or materials, Marquis will rework or replace at our good will. (Please keep a copy of your proof of purchase).

Please ensure that the product is inspected before installation. If damage has occurred in transit and/or a visible defect exists, do not proceed with installation. Please contact the retailer you purchased the product from immediately. The warranty will be void if defective product is installed and damage occurs due to improper maintenance, miss handling, installation or use.

Marquis liability is limited to repair, replacing or a refund for the faulty goods, and it does not include installation and/or any other trades services. Products are manufactured with high quality moisture resistant materials but are not waterproof. Excessive water and sunlight exposure and other environmental conditions will factor in our guarantee assessment. All materials and componentry purchased by Marquis are of high quality and comply with Australian Standards.

Marquis cabinetry carries a Lifetime manufacturers warranty and proprietary items purchased by Marquis, including electrical (light fittings), hardware, bench tops and mirror glass, are not guaranteed by our company but will be subject to their manufacturer’s warranty.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

IMPORTANT

Warranty will be void if not installed by a qualified tradesperson and to standards that meet minimum requirements.